Quality Improvement Indicators (QIIs)
These metrics are used by organizations solely for internal quality improvement.
- Provision of Medication Therapy Management Services Post Hospital Discharge
- Readmission of Patients Provided Medication Therapy Management Services Post Hospital Discharge
- Medication Synchronization: Program Acceptance and Initial Synchronization
- Medication Synchronization: Patient Contact Rate
- Medication Synchronization: Completeness
- Medication Synchronization Continuation: 2 Rates
Quality Improvement Indicators Differ from Performance Measures
There is a need for pharmacists, pharmacies, and provider organizations to measure the quality of internal processes and outcomes of care, but without the obligation for external reporting or comparison.
Quality Improvement Indicators
- Do not provide a benchmark; rather they are used within an organization to establish a baseline
- Allow organizations to implement quality improvement strategies to shift their baseline
- Are used to better understand the efficiency and outcomes of internal processes
- Are inherently more flexible, and can be applied to different populations over different time periods
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