PQA to Partner with NHC and NQF to Develop a Patient-Centered Engagement Rubric for Quality Measurement

Quality, Measurement and Patient Advocacy Organizations Will Collaborate on the Initiative

Alexandria, Va. (November 15, 2018) – The Pharmacy Quality Alliance (PQA) has launched a collaborative initiative to create a rubric for assessing the patient-centeredness of quality measure development and implementation. PQA, in partnership with the National Quality Forum (NQF) and the National Health Council (NHC), will engage patients, measure developers, and other stakeholders to create the Patient-Centered Engagement Rubric for Quality Measurement. This collaboration brings together the nation’s leaders in measurement, quality and patient advocacy.

“Quality measures may be evidence-based and valid, but many lack substantive patient participation throughout the measure lifecycle,” said Matthew Pickering, PharmD, PQA’s Director of Research and Quality Strategies. “To be useful, quality measure development must meaningfully incorporate patient input. Creating a patient-engagement rubric specific to quality measurement is an important step in the continuing shift to a healthcare system that is genuinely patient-centered.”

PQA is the nation’s leading developer of consensus-based measures for medication safety, adherence, and appropriate use and has been at the forefront of including patients and caregivers in quality measure development. The NHC provides a united voice for people with chronic diseases and disabilities and their caregivers and has extensive experience engaging patients to create frameworks and policies to guide healthcare. NQF promotes healthcare quality through measurement and improvement and brings a wealth of patient-engagement and policy experience to the process.

“As pioneers in the science of patient centricity and engagement, we are pleased to lend our expertise in rubric development to this partnership,” said Eleanor Perfetto, PhD, MS, Senior Vice President, Strategic Initiatives at the NHC. “We are impressed with PQA’s commitment to integrating the patient voice across its quality measurement work.”

“Patients are an essential partner in improving quality.  We are committed to quality measurement that is meaningful to patients and reflects their experiences,” said Kathleen Giblin, Senior Vice-President, Quality Innovation of NQF. “Our partnership with PQA and the NHC is perfectly positioned to create a tool to help patients better engage in quality measurement.”

This initiative is supported by an independent educational grant from Merck & Co., Inc.


Pharmacy Quality Alliance:

National Health Council:

National Quality Forum:


Contact: Richard Schmitz, PQA Senior Director of Communications, [email protected] or 703-347-7931